Reviews and reputation management that builds trust
Turn happy customers into your best marketing.
We build a system that earns a steady flow of 5-star reviews, replies to every one, and turns your reputation into new customers.
If your reviews are left to chance, buyers pick someone else
Most buyers read reviews before they call. A thin or dated profile, or a bad review with no reply, sends them straight to a competitor.
- Too few reviews, or ratings that have gone stale and stopped building trust.
- Negative reviews sitting unanswered where every prospect can see them.
- No system to ask, so reviews depend on the rare customer who volunteers.
- Reviews scattered across platforms, with no clear view of what people think.
We put a system in place that earns reviews consistently, handles the hard ones with care, and turns your reputation into new enquiries.
Your complete reputation system
A complete reviews and reputation system built to earn trust at scale, tailored to your business. Management and ongoing optimisation are included as standard.
Strategy and research
A reputation map of where buyers check you, with the platforms and targets that matter set from the start, so every review you earn works where it counts.
Automated review requests
Every happy customer gets asked for a review at the right moment, so fresh reviews come in steadily without anyone chasing them.
Reputation response protocol
Every review gets a fast reply in your voice, good or bad, so prospects see a business that listens and looks after people.
Feedback capture
Unhappy customers go to a private channel first, so issues get fixed quietly and the public rating new buyers judge you on stays protected.
Review platform priority
Effort goes to the platforms your buyers trust and AI cites, so your best reviews show up where your next customer is looking.
Reporting
Clear reporting on rating, review volume and response times, so you can see your reputation strengthening and what it returns in new enquiries.
Turn your reputation into a growth engine
We make reviews a dependable source of trust and new enquiries.
- 1
Audit and strategy
We review your ratings and platforms and set targets, so effort goes where it lifts trust fastest.
- 2
Build the request system
We automate review requests to fire at the right moment, so happy customers leave reviews consistently.
- 3
Set the response protocol
We reply to every review in your voice, so prospects see a business that listens and acts.
- 4
Capture feedback early
We catch unhappy customers privately first, so issues get fixed before they hit your public rating.
- 5
Report and improve
You get clear reporting on rating and volume, then we keep compounding your reputation month on month.
Why Multiplier Factor
Everything we do runs on our proven R.E.S.U.L.T.S. framework, an end-to-end system that takes you from reach to retention and makes growth repeatable.
Built for lead generation
We turn reviews into new enquiries, not vanity ratings, tying reputation work to leads and revenue.
Senior team on your account
Real specialists run your work, not junior account managers learning on your budget.
Total transparency
You see exactly what we're doing and what it returns. No black boxes, no jargon.
You own everything
Your reviews, profiles and responses stay in your own accounts, always.
Local and accountable
An Australian team you can actually get on the phone.
Reviews and reputation questions, answered
How quickly will I see more reviews?
Most businesses see review volume climb within the first few weeks once the request sequences go live, with ratings improving steadily from there.
Can you remove or hide bad reviews?
No one can guarantee removal and we will not promise it. We reply to protect trust, fix the root issue privately, and outweigh the odd bad review with many genuine good ones.
Do I own my reviews and profiles?
Yes. Everything is built in your own platform accounts and stays with you, with us or without us.
What does it cost?
It depends on your platforms and review volume. We scope it to your business and agree the fee up front, with no lock-in. You get a clear quote at your audit.
What if it underperforms?
We hold the work to your rating, review volume and response times, report on them openly, and keep adjusting the system until the numbers move.
Ready to make your reputation your best salesperson?
Get a free, no-obligation reputation audit. We will show you where you are losing trust and how we would win it back.